FREQUENTLY ASKED QUESTIONS
1. I haven’t received my book.
The book is being shipped directly from the United States. It can take up to 10 working days (domestic) and 21 working days (international) for the book to be delivered.
 
Should you not receive your book after 21 working days, contact our support team with attachment of your payment proof in order to investigate the shipment of your book.
2. How can I track the delivery of my book?
You can check the latest status of your book shipment here: UPS Tracking Site.

Your tracking number can be found in a shipment notification email sent to you earlier.
3. My recipient details have been entered wrongly, what should I do?
We will certainly make sure you get your book! To update your recipient details, send us your proof of payment and updated recipient details in an email within 24 hours of your purchase. 
4. I need an invoice for my purchase.
We only generate receipt for any Platform Closing purchases. Send us your full name and proof of payment in order to get your receipt. 
5. Where can I find the upgrades which I have purchased?
Your upgrades and bonuses have been prepared for you on Platform Closing Member’s Area. Create a new account or log in onto your existing member’s account here: Platform Closing Member’s Area.
 
Please make sure to sign up for a member’s account with the email address which you’ve used to claim Platform Closing book.
Contact us by sending an email to support@smobble.com. 
We'll get back to you as soon as possible.
Platform Closing By Peng Joon
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